We are dedicated to achieving the fastest and most cost effective resolution for your dispute. We have undertaken many negotiations on behalf of our clients who are in conflict.
We have attended many successful mediations and believe in reaching outcomes without resorting to the expensive and time consuming court process.
The Franchising Code of Conduct outlines a dispute resolution process which must be included in a Franchise Agreement. It provides that a party to a Franchise Agreement, who has a dispute with another party, may follow the procedure set out in the Code.
The procedure involves notifying the other party in writing of:
1. the nature of the dispute;
2. what outcome the complainant wants; and
3. what action the complainant thinks will resolve the dispute.
The parties are then obliged to try to resolve the dispute. if they cannot resolve the dispute within 3 weeks then either one of them may refer the matter to a mediator and, if they cannot agree upon a mediator, they may request the Office of Franchise Mediation Adviser, appoints a mediator for them.
The Code then goes some way to determine how the mediation will be conducted.
Please feel free to contact us on for an obligation free discussion about your legal needs.
Liability limited by a scheme approved under professional standards legislation
Brisbane Office Address: Level 36, Riparian Plaza,
71 Eagle Street, Brisbane,
Queensland, Australia, 4001
Phone: (07) 3087 3493
Gold Coast Office Address: PO Box 428,
Queensland, Australia, 4210
Phone: (07) 5529 8803